At Natural Bliss Soap, every bar is handcrafted with care using high-quality ingredients. Due to the personal nature of our skincare products, we are unable to accept returns or exchanges on opened or used soaps for hygiene and safety reasons.

Returns:

We only accept returns if:

• You received the wrong item.
• Your order arrived damaged during shipping.
• Your item is defective upon arrival.

Please contact us within 48 hours of receiving your order with your order number and clear photos of the issue.

Refunds & Replacements:

Once we review your request, we will:

• Send a replacement product (if available), or
• Issue a full or partial refund, depending on the situation.
• Refunds are processed using the original payment method and may take several business days to appear, depending on your bank or payment provider.

Order Cancellations:

Orders may be cancelled within 12 hours of purchase. Once an order has been prepared or shipped, it can no longer be cancelled.

Contact Us:

If you have any questions or concerns about your order, please contact us through our official social media pages or the contact information provided with your order.